SHIPPING & REFUNDS
Shipping Policy
UK DELIVERY
​We offer free delivery on orders, items will be sent with either Royal Mail or Parcelforce. You will receive tracking info and your package will need to be signed for.
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DISPATCH TIME
Orders placed before 14:00 pm will be dispatched within 2 working days. Orders won’t be postage out Saturday or Sunday. If you require your order sooner, then we recommend you get in contact with us, and we will try our best to get it out to you.
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NON UK DELIVERY
Other postal destinations are available, please contact us if you would like us to send you a quote for postage costs or proceed to the checkout to see if rates have been set for your destination.
Refund Policy
We want you to be happy with your purchase but in the event you should wish to return your items please contact us within 14 days of receipt of purchase for an exchange or refund. It is important to contact us via email prior to shipping goods for return, as all refunds/exchanges are subject to approval. Proof of purchase is required for all returns.
To request a return please use our Returns Request form below.
Returned items must be in unused condition, complete with any SideWinder gift bag packaging. Once received we will verify the condition of the product and either issue a full refund or exchange. We will only refund the item price not the postage costs. If you wish to exchange the item, it will be posted out to you free of charge within 7 working days. Full details of our returns policy can be found on our store policy page.
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Sale items cannot be returned or exchanged.
Leather is a natural product and may have blemishes or slight changes in colour, products cannot be exchanged for these reasons.
RETURNS REQUEST FORM
To request a return please use our Returns Request form below, before sending your item.